Under the Federal Transit Administration, service animals are not limited to just guide dog; it may be any type of animal that has been trained to help an individual with disabilities. Permits and registration for the animal are not required, but bus operators may inquire about the tasks the animal has been trained to perform. The animal must be under the control of the handler at all times.

 

Therapy, comfort or emotional support animals are NOT considered service animals for the purpose of using transit, and therefore will be denied riding the bus.

 

Service animals will not be denied boarding because passengers fear the animal or are allergic to it. 

 

Owners may be asked to remove their service animal if it is not under their control or poses a direct threat to the health and safety of others. Service animals are extremely well-trained and familiar with working in public places.  Passengers need to avoid feeding or petting service animals because these animals are working and should not be distracted.

 

There are basic standards service animals need to follow:

• The animal must remain under the handler’s control at all times.

• Animals should not solicit attention or annoy the public (i.e. steal food, defecate or bark).

• Must be clean and well-groomed.

• Remains quietly beside handler on the floor or in their lap, does not block aisle or sit in seats.

• Does not show aggression toward other animals or passengers.

• Owners are responsible for any damage or mess caused by the animal.

 

​

For more information on ADA requirements for Service Animals, please refer to the U.S. Department of Justice Civil Rights Division at ada.gov.